Super nice people and helpful. Saving us money on replacing a deadbolt for our young daughter. Kiosk to make key in case you lock yourself out. Very cool! Thank you Steve
I called them for a quote and someone came the next day. I was so impressed with how quickly they came to look at the job and give a proposal. After that it was all down hill. I had to call several times to request a proposal. I asked for a COI since this job was for a business and was told by Mary that I could get one once a proposal was accepted and a job scheduled. After waiting another week and no proposal I emailed that I would just go with another locksmith if I didn't hear back from them. I never heard back. Horrible customer service!
Great locksmith place! Decent price range, good service nice but not over friendly and really efficient. 24 hours and although small it's great. Not too hard to find and it's walkable from the 1 train and sine bus stops. Further down but still walking distance from the orange lines or the PATH. The same key that I made a copy at Home Depot didn't work (made 3, one which is the more complicated one compared to the two others didn't work, the rest did.) so I found this one and thankfully the cutting was good it worked. I do recommend this one, save you from if they work wasn't done properly and going to find another place and wasting money and time. Just go to this place, it's good.
It's a locksmith, they do what you need.... But in terms of answering questions and customer service, I found them to be lacking. Couldn't give clear answers regarding cost of services. My interaction was with an older gentleman, seemed like he was bothered by my asking questions that would have equaled more business for the shop. Oh well, nothing bad here, just not the friendliest interaction. It cost them my business.
This is a completely honest locksmith. They charge fairly and they're service is great. They helped correct a problem caused by another locksmith. They wee very generous with their time and advice. Due to their effort, I managed to get the overcharged bill from the other locksmith reduced considerable. The manager Guy is the best. See him for an honest appraisal.
Reckless drivers and rude and profane customer service representatives. I called the company to report one of their drivers weaving in and out of busy traffic in Manhattan; missing hitting people and cyclists by inches and was cursed at and hung up on.
Eli was super responsive to my call when I got a key stuck in the lock. We resolved the problem when he was in route, and he did not insist on charging us. We will definitely call them should we need their service again!
Great customer service. They had keys that Home Depot didn't have. Fast, open 24 hours. Doesn't get much better than this!
Sunny was so helpful and speedy and did a great job uninstalling my locks and re-installing them in my new apartment. He was professional and super friendly. Thanks SOS and thank you Sunny :)
I went here to get my Medeco keys duplicated becuase theyre the only Medeco locksmith in NYC. It's been 2 months and I still dont have my keys, it was supposed to take 1-2 weeks. I've called the store 5 or 6 times asking for help but Ive received none. Every time, I'm told someone will call me back but no one ever has.
Super friendly, super helpful service. One of the owners, Guy, and his staff were nothing less than great.
You would think repeat customers would get better treatment from their young owner. Was quoted $600+ for the same service another locksmith did for $160. Don't know what happen to this locksmith.
Steve was really professional and helped me fix a lock that was having problems for months! I would recommend his work anytime.
MARIO was our life saver. We accidentally locked ourselves out this afternoon, and couldn't get back in the apartment. We are going to go on 3 week vacation from tomorrow, and our vacation would have been jeopardized if he didn't come right away with his toolbox and open the lock. It was only one hour before the shop closes when I rushed in there, but he was friendly and professional. Thank you very very much. If you had a urgent lock-out situation, you should visit this locksmith or call for MARIO.
I've been going to this family run business for more than a decade and have always had courteous, speedy, and professional service. Today, I worked with Wilson who went above and beyond in educating me on options based on my needs, and helped me narrow down the choices to land on a great solution to secure my stuff. Thanks guys and keep up the great work!
Been a long time customer of SOS and have always had a good experience with them. Their locksmiths are all friendly and knowledgeable. They were a big help today buying two Medeco cylinders and getting them keyed together for my parents apartment. I come out of my way from Queens just to go to SOS for their expert service.
Really a 4+.
That SOS has survived in Manhattan so long speaks volumes about its services. I recently moved and SOS helped me move my old Medeco deadbolt and faceplate--items that were well-made but ultimately discontinued by Medeco--from the old flat to the new flat. Installer Steve took his time to properly transfer the lock/plate and was pleasant while doing so. Just be mindful that the store will be closed on virtually all Jewish holidays, just like another great store called B&H Photo. [end]
Will never use again. Service provider showed up without the right parts the first time but told me he'd have dispatch call me to reschedule when parts came in. I was never reached out to by their dispatch. After me calling twice, finally was able to get on the books for a morning appointment TWO WEEKS after the initial attempt to fix my lock. Today was finally the day for the needed repairs and at the close of my 9-10am called dispatch to see about an eta only to be told "you said before noon." While I did say I needed an appointment to be COMPLETED by noon when scheduling I was given a service time window and no apology for their inability to meet that window.
Lifesavers! We locked ourselves out (new lock, long story) on a Saturday, and needed help fast! We called SOS, since the office was close to our apartment, and although we needed to wait about 40 minutes for the technician to get to us, they let us know how long we would need to wait, and their estimate was accurate. The technician, Mario, was very helpful and personable, worked quickly, and was persistent with our stubborn lock. He got us back into our apartment, obtained a new lock for us, installed it, and cleaned up after the job. Not only that, but the job cost less than we expected. Thanks, Mario!
This is by far the best locksmith and key shop in the city. They always make any key I bring and never have I had an issue. I used them a few months back to install a lock in my apt in brooklyn: the worker was super polite and did an amazing job. Will definitely use these guys for all my lock and key needs !!