This is the first time I am leaving a bad review. Now please note the guy did refund some of the money, but the locksmith dude was a jerk. 1st it took him 30/40 mins to show up even though he said 20, which fine. But then called back and was like you called two companies i got a service call from you for two different companies. Thats when i should have known. I locked my keys in the apartment and all i needed was the door opened. He told me he had to drill a hole and replace a lock etc starting cost would be 185. Mind you he quoted me 95 over the phone!!! Best part of this is he didn't do any of that he only took a metal card and jimmied the door free and charged me 175! (This is where the refund comes in he actually tried charging me 190.53)
During the conversation i said this was unfair because the quote was for the drill not the jimmy. He 100 percent took advantage of me and this was a horrible experience. The only reason why its not a 1 star is because they gave me back the 15 over charge(still waiting) but the guy was rude and lied to me on the phone!!
UPDATE: I spoke to the owner he explained everything and was extremely helpful. Changing this ti 4 stars.
One of my two front door locks stopped working. For a year I've been trying to replace it, but it was a very old style and not easy to find a replacement. Many locksmiths did not know how to fix my problem.
I spoke to Lockteck and they had the replacement lock I needed, which he custom shaped with a grinding tool to fit where my old lock was. It works perfectly now and the price was very fair.
I will always call Lockteck for any future problems with my locks.
A few weeks ago, the lock on my door decided to stop working. Nobody from my building's maintenance could fix it, and my phone was dying. Luckily, I was able to call Locktech and they sent Tomer. It was not an easy fix as he had to drill a hole into my steel door to get it open. Tomer was careful, patient and an all around professional. I am very grateful that he was able to assist me.
worst experience ever. I had been locked out at 2:30 am and yes the locksmith arrived very fast, he was willing to barter with me on prices and raised the price on me last minute. I was not given a quote until AFTER i had been let in and the total ended up being $436 without giving me any options or letting me know how much I was about to be charged..
He tipped himself on the price and finally i got him to leave my apartment after overcharging me an unbelievable amount. I will continue to spread the word of this terrible customer service and hope no one has to experience what I did with this company.
Got locked out from my apartment one night, locktech came within 15 minutes and the person was very friendly. Thank you so much! Would definitely recommend if you ever get locked out of your place!
When I locked myself out of my apartment, they were able to be there within the hour. Tom had my lock replaced very quickly. Very professional service! Would recommend.
Great service and did exactly as stated. Very friendly. Would use them again and highly recommmend
This place was willing to work with me. After initially being overcharged, the company reached out to me to rectify the situation which was much appreciated. I received a $300 refund from the price below. They clearly care about customer service and want to make sure people are satisfied and care about the good reputation of their company. The correspondence with the owner and company after they changed my lock were professional and courteous.
I was locked out of my apartment, a little desperate as most people are in a situation like that. When I asked for a quote, I was told the locksmith would have to come assess before they could tell me. The locksmith showed up pretty quickly. They had to drill the lock. Before they did it they quoted me $75 service fee and $365 to drill the lock. They were then going to have to replace the lock and informed me I had the most expensive lock and that would be $475. I said I wanted a cheaper lock, but by that time he said he and already "opened and cut the lock", so he would give me a "discount" of $75 and not charge me for "installation".
They then said I had to pay them in cash, could not use a check, and could not use a credit card since it was "after hours." They walked me to the ATM where I had to take out $949 (the total after taxes).
I trust Ilya with my life. He came by and was able to change the locks within minutes. He made an otherwise stressful situation incredibly calm and easy. I can not recommend Locktech USA Inc and Ilya enough. If you need a locksmith, he's efficient and excellent, especially if you need someone anytime.
I had a problem with my lock late at night. I called Locktech and the guy arrived really quickly. Great service with reasonable price. I really recommend them if you are stuck...
I called and spoke with Ilya, let him know I needed a locksmith and within literally 15 minutes he was swapping out my door lock. Ilya was so fast and efficient and made the process completely seamless. He even gave me a discount for paying in cash. I would definitely use them again, and would strongly recommend them to anyone!!!
$39 for the service call, $145 too drill the lock, $155 to supply & install new cylinder.
Our lock doesn't lock. It's there for appearance. Yelped a local locksmith and the reviews Locktech are true to form!
I sent pictures of the lock we needed replaced, got a quick quote and 20% discount, set a time and Ilya came minutes early, did the job in 20 mins flat. Completely satisfied with the service and would highly recommend.
He even noticed that we don't wear shoes in the house and was kind enough to remove his shoes.
Great business and a excellent technician. Look no further lower Manhattan... this is YOUR locksmith.
I had a very good experience with Locktech USA. My need was no emergency. I phoned and spoke to someone about removing some unneeded window guards. Got a reasonable quote right away and booked the job. Once the locksmith arrived i realized that it was not two but three window guards that needed removing. The very pleasant locksmith gave me a new quote with reasonable increase to remove all, which he did quickly and painlessly, making sure to point out some extra damage to the window frame that he caused but was unavoidable given the circumstances.
Altogether very pleasant and satisfactory. Definitely recommend! They will be getting my business again.
I needed our lock to be replaced in the middle of the night and I called them. They came in Less than 20 minutes, which was pretty darn quick for on call service. David was very professional and such a nice person. He was very careful and precise and despite the lock being somewhat stripped, he was able to replace the cylinder lock and even made it more secure by placing the lock panel over the cylinder.
I'd definitely call them again if we have any issues. Just be sure to confirm pricing to avoid any confusion.
Glad to join others who've given Locktech and Ilya an outstanding review. He answered the phone and came all the way uptown right away, found a more complicated job than I'd taken the time to describe, and took care of everything. Very friendly, honest, and incredible work and service. He kept me apprised of costs throughout, and the end result was extremely reasonable. No sales pitch. Knows what to do and cares about it. Did a fabulous job and was exceptionally pleasant. I know it doesn't have to do with repairing my door, door jamb, and lock, but my husband had just had surgery and Ilya kindly helped him up the outdoor stairs.
Ilya is the best. I reach out to him every month or so for gaining access to commercial spaces (evictions, tenant walks out, employee lost keys), and he has not let me down. Availability has always been within a 24 hour window, communication is excellent, and pricing is good, with no unexpected fees. Highly recommended.
Locktech did call me after I left my initial review & apologized for the hang-up. They also exclaimed that the phone call was cut off & they would be better with communication in the future. Any company that is that responsive to feedback deserves an elevated rating.
Welcome to renting in NY. My first day in the apt and trying to lock the door, the cylinder breaks leaving both me and my key in a jam. While this can never be a positive situation, Ilya's service made it as close as it could get. I called two well reviewed services. The first said they'd page the locksmith and he'd get back to me within 30 minutes. Yikes! Ilya picked up himself, made it over in 12 minutes, replaced the cylinder, gave me tips about local restaurants, dropped me at the subway and made me feel welcomed as a neighbor as well as helping fix my lock quickly. While I hope never to need his services again, if I ever have problems with a lock in NY I know who to call. Really can't recommend highly enough.
Used them recently when I locked myself out. Fast and professional. The guy had a good sense of humor too. $85 emergency call. In and out like a pro with no damage to my self locking door.