Sunny was so helpful and speedy and did a great job uninstalling my locks and re-installing them in my new apartment. He was professional and super friendly. Thanks SOS and thank you Sunny :)
I went here to get my Medeco keys duplicated becuase theyre the only Medeco locksmith in NYC. It's been 2 months and I still dont have my keys, it was supposed to take 1-2 weeks. I've called the store 5 or 6 times asking for help but Ive received none. Every time, I'm told someone will call me back but no one ever has.
Super friendly, super helpful service. One of the owners, Guy, and his staff were nothing less than great.
You would think repeat customers would get better treatment from their young owner. Was quoted $600+ for the same service another locksmith did for $160. Don't know what happen to this locksmith.
Steve was really professional and helped me fix a lock that was having problems for months! I would recommend his work anytime.
MARIO was our life saver. We accidentally locked ourselves out this afternoon, and couldn't get back in the apartment. We are going to go on 3 week vacation from tomorrow, and our vacation would have been jeopardized if he didn't come right away with his toolbox and open the lock. It was only one hour before the shop closes when I rushed in there, but he was friendly and professional. Thank you very very much. If you had a urgent lock-out situation, you should visit this locksmith or call for MARIO.
I've been going to this family run business for more than a decade and have always had courteous, speedy, and professional service. Today, I worked with Wilson who went above and beyond in educating me on options based on my needs, and helped me narrow down the choices to land on a great solution to secure my stuff. Thanks guys and keep up the great work!
Been a long time customer of SOS and have always had a good experience with them. Their locksmiths are all friendly and knowledgeable. They were a big help today buying two Medeco cylinders and getting them keyed together for my parents apartment. I come out of my way from Queens just to go to SOS for their expert service.
Really a 4+.
That SOS has survived in Manhattan so long speaks volumes about its services. I recently moved and SOS helped me move my old Medeco deadbolt and faceplate--items that were well-made but ultimately discontinued by Medeco--from the old flat to the new flat. Installer Steve took his time to properly transfer the lock/plate and was pleasant while doing so. Just be mindful that the store will be closed on virtually all Jewish holidays, just like another great store called B&H Photo. [end]
Will never use again. Service provider showed up without the right parts the first time but told me he'd have dispatch call me to reschedule when parts came in. I was never reached out to by their dispatch. After me calling twice, finally was able to get on the books for a morning appointment TWO WEEKS after the initial attempt to fix my lock. Today was finally the day for the needed repairs and at the close of my 9-10am called dispatch to see about an eta only to be told "you said before noon." While I did say I needed an appointment to be COMPLETED by noon when scheduling I was given a service time window and no apology for their inability to meet that window.
Mario did an excellent job picking the locks on one of our office doors and a fire safe. He then helped us get our office doors onto one master key system. Excellent service, FAST!
Lifesavers! We locked ourselves out (new lock, long story) on a Saturday, and needed help fast! We called SOS, since the office was close to our apartment, and although we needed to wait about 40 minutes for the technician to get to us, they let us know how long we would need to wait, and their estimate was accurate. The technician, Mario, was very helpful and personable, worked quickly, and was persistent with our stubborn lock. He got us back into our apartment, obtained a new lock for us, installed it, and cleaned up after the job. Not only that, but the job cost less than we expected. Thanks, Mario!
This is by far the best locksmith and key shop in the city. They always make any key I bring and never have I had an issue. I used them a few months back to install a lock in my apt in brooklyn: the worker was super polite and did an amazing job. Will definitely use these guys for all my lock and key needs !!
Went out for a run on the Westside Hwy only to find out I lost my keys somewhere between 45th and 4th Street, SMH. So now it past 12am and SOS came to the rescue.
This place is the perfect example of a well run customer focused local small business. The people who work here really care and want to help you solve your lock and key issues. They went above and beyond - including refusing to accept payment - until we got it all working. I can't say enough good things about SOS - so much better than a big box chain. Go and patronize SOS, they've earned it.
I would give negative stars if I could. I was locked out yesterday and I called SOS. The dispatcher sent a guy named Ronin who could not get my door open in three hours despite drilling 3 holes through the cylinder, scratching my wood door, destroying the brass plate, and giving me excuses about why he could not open the door. Panicked, I walked a few blocks over to the SOS storefront to tell the locksmith over there what was going on. He was kind enough to walk back to my apartment with me and he saw what was going on and had to tell Ronin what to do to get my door open -- he didn't know he had to push the bolt back -- and as soon as the guy from the store was supervising, the door was open in 5 minutes! But I now need need a whole mortise lock because Ronin destroyed mine when I should have only needed a cylinder. I didn't want Ronin touching my door anymore 3 hours and unable to do what is one of the most basic jobs a locksmith gets called to do. I hope SOS makes good on this outrageous incompetence and terrible -- I can't even call it this --- service. I would suggest consumers demand to see a locksmith license if you call these people. Be really careful if calling for a lockout. They seem to farm the weekend and after hours work out to a third party. Read other reviews for more about this.
I needed to replace the audio unit for my apartment intercom. SOS was one of the only places I found with some selection. Guy helped me and was very friendly, knowledgeable and patient. Great customer service, and a vital business for the city.
I've been going to SOS Locksmith for almost 15 years now and they're always quick, professional, and courteous. Besides using them as the locksmith for my building, they also just recently had to drill a lock to enter an apartment and replace the lock and it was done so quickly and without a mess. They definitely should be your go-to locksmith for any of your locksmithing or security needs.
Hey there New York's this is the shop to visit got locked out of my house in Brooklyn and gave them a call . They came to me so fast and got the job done . The boss guy was so down to earth and his workers made me feel so comfortable . Wouldn't call no one else
Was able to catch "Guy" at the shop today. I've called prior and each time "Guy" answered the phone. He said he'll only be there for one hour, but luckily when I was in the area, he was just going in to open shop for that said hour. I caught him right outside the store unlocking the door when I arrived. Told guy what I wanted and he is happy to help me out. He even took the time to answer and explain every question I have. He give me recommendations on measurements to get the proper mortise lock I'm asking about instead of finding all ways to sell me the item first. I was also there to purchase a Mul-T-Lock single cylinder dead bolt. At first I asked for the captive one, he have configured it and explain everything to me except when it's time to pay, I found it too expensive and want to change out for the single cylinder non-captive version which is like $100 cheaper. "Guy" did not show any sign of disappointment or unhappiness, instead he happily went to the back of the store and got me the non-captive version. Re-configured the lock for my need, show me all items included and answer more questions I have. He was the only one in the store today due to the winter storm. He is happy to answer all my question, took time to explain the lock and installation procedures. No up-selling or pressure to purchase. Will come back again when I need to get the Mul-T-Lock mortise cylinder.