They responded with a quote right away. They were very helpful in choosing a lock & my appointment was scheduled for the next day. Very professional and fast service. 10/10 recommend!
Jay came to the rescue after I lost the keys to my apartment this morning. From the get-go, I appreciated the candor and clarity he showed during our initial phone conversation. He kindly broke down the potential solutions and their respective estimated costs before addressing my questions and concerns. I liked that he kept me up-to-date via text message while I waited for him to arrive. In person, he was as professional, calm, and confident as he sounded during the call. It meant a great deal to me that he made every effort to open the locks without breaking them, which would have cost me more as the cylinders would have needed replacement. Thankfully, he was able to unlock both locks in just a couple of minutes without breaking them. All in all, I recommend Jay for his promptness, competitive rate, kind demeanor, and professional approach. Keep up the terrific work you do, Jay!
Cannot day enough good things about my experience with Jay!
He was very quick to respond to my inquiry, highly communicative, professional, courteous, and got me into my apartment in under 10 minutes. As if that weren't enough, they donate all tips to local animal shelters!
This is absolutely the kind of local business we should all support.
After years of dealing with an overpriced, surly neighborhood locksmith, I decided to try someone else and, boy, am I glad I did. All the five-star reviews you read here are accurate. Jay's response time was rapid, he asked me questions to ensure that he had the necessary tools and parts so that his visit would be productive and efficient, and his attitude and energy were incredibly positive. His completion time was fast and the price better than what I'd paid previously. I recommend him as highly as possible.
Jay is the best! Not only was he honest about the state of my previous lock and door, he ran to Home Depot after realizing that the door needed more work and bought a whole new lock. The whole thing took about 3 hours because he had to drill new holes in the door and he had to run and put more money in the meter for his car! After he was done, my lock needed a little tweaking so he came back and few days later to fix it up. Totally perfect now. Highly recommended!
I honestly don't know how jays at Lockbusters business is. I do know he owes his son a call! I miss you dad! Please call!!!
Jay is great! He replaced 2 lock barrels on our front door. One of which was very old and required some jiggering to get it updated. I looked over his shoulder the whole time asking questions. He was very polite and it was a pleasure doing business with him. If you are looking for an honest locksmith wth a good attitude Jay is your guy.
I will definitely call him the next time I need help with the locks in my home.
Jay was quick to respond, professional, friendly and price was right in line with others - highly recommend!
Great experience. Jay has a complete knowledge of lock systems. He is a super cool person who did an excellent job and even helped me out with some tips for a DIY job.
Jay is the man! Easy to communicate with. Super Responsive. Showed up on time. Did a GREAT job. Super happy with the work. Was quick, courteous, fair and clean. Took all forms of payment (cc in my case).
No bait and switch. No sketchy pricing. Knowledgeable, friendly and a great job. If you need someone to do a lock, you've found them. Everyone else I spoke to on yelp seemed iffy at best.
Don't believe me? Message him for yourself!
- Installed an august lock for me, that thing is super cool.
I literally have their number saved in my phone because they saved my life twice already and I'm a disaster with keys, so I know that I'll be needing them again. Each time I got someone within 20 minutes of my call and they were super nice, trustworthy, and helpful. Very fair prices and I felt so taken care of. They turned these very stressful situations around for me :)
I can't recommend Lockbusters more after meeting Jay. Such a cool guy and a total professional/locksmith wizard. I really appreciate the work you did with such short notice. I will only use Lockbusters from now on.
Very professional service and reasonable rates. Jay said he wouldn't be able to make it by 5pm but still charged me the cheaper day rate of $79 for picking the lock. The lock was tough but he persisted even though he could have pulled out the drill and charged me extra for the full replacement. Fortunately he was able to simply pick it and the door finally opened. I was able to pay by credit card which was convenient. I hope I don't have to ever call again, but if I ever get locked out in the future I will definitely go with these guys.
John was professional, fair and super fast!
Definitely go-to for lockouts
If I could rate this review 10 stars I would ! My outside lock at my place was jammed and no solution just panic the key was not working, just turning the cylinder (oddly).
I highly recommend Lockbusters quick communication throughout the entire process, clear and affordable pricing could not ask for more.
OMGOODNESS, every single 5-star review is true. I texted Jay the night before to try and get on his schedule by the middle of the week. He made it happen right before Christmas! He is knowledgeable, professional, kind and super skilled at lock wizardry. I sent him a picture of the lock and what we wanted to have done and he gave us a quote and timeframe. He kept me informed about timing on the day he was due to arrive. He was prompt and efficient. He also took the time to explain my options and made sure I could work the locks before he left. He only charged me what he had quoted. If it was possible to give higher than a 5-star rating, I would. He is that good!
Jay is absolutely the only locksmith you need to know in NYC. He's the nicest, warmest, kindest human being and most importantly, an honest locksmith not trying to take advantage of people in difficult spots. He's really a blessing and a hero. A dog lover, too! Can't say enough nice things. Just a true gem!!!
I needed to change the locks on our new apartment and decided to try Lockbusters based on their high Yelp rating, and I was not disappointed. Jay responded immediately to my inquiry and took the time to discuss the type of lock appropriate to my needs, gave me a clear price for the lock I chose, scheduled an appointment, then came and installed my new locks all in a timely manner. Jay was proactive, professional, knowledgeable, and friendly. When he was delayed due to weather he alerted me right away and was in contact up until the time he arrived to do the job. I highly recommend this skilled and highly professional locksmith.
I was locked out of my apartment late night and called them up, they were quick to respond and quoted me a reasonable price. He was on his way and somehow the security guard at our building was able to get me in with a spare key. I cancelled the service and he was very understandable of the situation, he did not even charge me a cancellation fees. Very professional guys!
Folks, believe me when I say there IS a difference between locksmiths. We've had horrific and expensive experiences in the past until we stumbled upon Lockbusters. I researched them online and was very impressed with what I read. They are like no other. Jay and his team are uniquely ethical, responsive and friendly. We've used Lockbusters in the past in our old co-op and were beyond satisfied with the quality of lock, workmanship and cost. Now that we've moved to a new place, we're finding our lock is temperamental, sporadically difficult to open and lock. I sent Jay photos of what I thought was a completely broken door lock. He responded that from what he can see, it's already a great lock and that all he'd have to do is change the face plate and lock knobs and will keep the cost to a minimum- below $200, which is outstanding in my book. He could've easily said the whole lock has to be replaced, but no, he is genuinely honest and ethical and that is what is important, why we'll continue to use him, and why I will recommend Jay and Lockbusters to ALL my friends and family.